Onkenhout
Onkenhout: from Service Desk to Magento catalogue partner
Onkenhout and Youwe partnered so a Dutch fastening wholesaler could keep a Magento product catalog healthy under CISS continuous Magento support, grow delivery through a Service Desk cadence, and prove larger Magento work with a Knowledge Base capability: Youwe as Magento catalog and continuous support partner.
The result is a multi-year Magento catalog partnership.
The goal: give Onkenhout a Magento catalogue partnership that can grow from continuous support into strategic Magento delivery for wholesale fastening.
Our solution
The challenge
What Onkenhout needed
Onkenhout is a Dutch wholesaler and specialist in mechanical fastening and access hardware: hinges, locks, rivets, guides, tools and related products for construction and industry. From Diemen the company serves professional buyers who need reliable product information and a catalog they can trust day to day.
A Magento product catalog in safe hands. Continuous Magento support so the wholesale catalog stays operable while day-to-day needs are handled.
A Service Desk cadence that stays close. Weekly delivery rhythm so improvements land on the same Magento platform rather than as scattered one-offs.
Room to grow Magento delivery. Upgrades, UX and product-detail work, plus a Knowledge Base capability that proves the partner can take on larger steps in Magento.
Service Desk cadence and Magento improvement
Service Desk weekly sprints so Magento improvements land in a steady rhythm.
Magento platform upgrades and CI/CD work so releases stay disciplined on the catalog.
Knowledge Base capability on Magento
A Knowledge Base project on the Magento catalog so product knowledge sits closer to how buyers and teams use the platform.
Knowledge Base delivery that proved Youwe could take on larger steps in Magento beyond day-to-day tickets.
The results
A Magento catalogue partnership for wholesale fastening
Onkenhout worked with Youwe on Magento product-catalog care under CISS and Service Desk, then grew that relationship into Knowledge Base delivery.
From Service Desk to strategic partner
One Magento path across care and improvement
Magento catalog care for Dutch construction and industry hardware
Is your wholesale organization ready for Magento catalog care that can grow into a strategic partnership?
Wholesale organizations need Magento partners who can keep a product catalog healthy and still grow into larger Magento delivery. Youwe helps wholesalers care for Magento catalogs under continuous support and Service Desk rhythms that stay close to how product information actually runs.