Adyen
Adyen Help: separate portals brought together in one help platform
Adyen's customers used to find help across many separate support portals. Adyen brought them together in one place: Adyen Help, a single public help platform.
One help platform, built alongside Adyen’s own team.
Our solution
The challenge
The challenge
Many portals, one question
Over time, Adyen’s support content had spread across many separate portals. For someone looking for an answer, that meant more than one place to look.
The idea was simple: one public place for help, so customers no longer move from one portal to the next to find what they need.
Our approach
What Youwe did
Youwe worked with Adyen’s team on the realization of Adyen Help: one public help platform that brings the help content from many separate support portals together.
How
The platform is built in Vue and Nuxt.
Help content from the separate portals is grouped by topic in collections, so customers find what they need in one place.
Youwe and Adyen’s team worked as one team, from the idea of a single help platform to the live platform.
Collaboration
Side by side with Adyen’s team
Youwe and Adyen’s team worked as one team to turn the idea of a single help platform into a live platform.
What came next
A next phase
Adyen later asked Youwe back for a next phase of work.
The results
Adyen Help is live
Adyen Help went live as one public help platform, bringing many separate support portals together. Customers now have one place to look for help, grouped by topic.
Adyen later asked Youwe back for the next phase of work.
Read more about customer and partner portals.
Separate support portals replaced
Made together with Adyen’s team
A returning collaboration for a next phase