Kingspan Insulated Panels
From inbox to SAP: AI order intake for Kingspan Insulated Panels
Orders for insulated panels rarely arrive in a neat format. They come in by email as purchase orders and cutting lists, as PDFs, Word and Excel files, and every detail has to be typed into SAP by hand.
Our solution
The challenge
The results
Live since August 2026. The customer service team works in the platform, from incoming email to approved order in SAP.
Less manual work. The platform extracts and checks order data, so the team spends less time retyping order details and more time reviewing and approving them.
Rules owned by Kingspan. The rules engine grows from the team's own corrections, and team leaders decide which rules apply.
Transparent and traceable. Every extracted value shows where it came from, and every change and approval is logged.
Improved after go-live. Two further release rounds in August and September 2026 refined extraction, grouping and the SAP mapping.
Ready to grow. The platform was designed to support more regions, each with their own rules and reference data.
Want to reduce the manual work in your order intake? Let's talk.
Most order desks don't need another inbox. They need the orders in that inbox to turn into clean ERP data, with people in control. Youwe builds AI process automation on ACI Weave that fits your systems and your rules. Read more about AI-driven process automation.