Kavat
From classic Retail to Unified Commerce
Kavat approached Youwe for support in setting up their digital e-commerce channel, aiming to create a central place for both consumers and B2B customers. Within 16 weeks, we realized the first version of their new webshop, followed by the launch of the B2B portal, Retailer Central. Working with Youwe, Kavat now has a solid digital platform that effectively serves both customers and retailers and is ready for further growth.
100%
Omnichannel
4
Regions Launched
KAVAT wanted to be able to grow in more markets and completely remove the barriers between online and offline. To do this, it was looking for an eCommerce solution and agency that could scale with it and serve consumers as well as business customers.
Our solution
The challenge
Our approach
What Youwe did
Together with WH Group, Youwe built a new Kavat webshop on Adobe Commerce, followed by Retailer Central, the B2B portal for retailers.
Youwe then integrated the new Sitoo POS system with Adobe Commerce and Visma Business, so online sales and the physical stores could work as one.
How
The work started from the Kavat brand and from what customers expected: the same experience online and in store.
For the move abroad, Youwe teams in several countries added local insight, such as culture-sensitive approaches and payment preferences.
For B2B, the focus was on pricing models, order management and logistics, which matter in fashion, where seasons and stock play a large role.
Omnichannel eCommerce platform
Our first assignment for KAVAT was to launch a new webshop adapted for modern e-commerce. Together with WH Group, we built an integrated e-commerce solution based on Adobe Commerce, a scalable platform with the ability to showcase tens of thousands of products. In just 16 weeks, we launched the first version of KAVAT's new webshop, and shortly afterwards we also launched their B2B portal: Retailer Central.
Since then, KAVAT has worked with us at Youwe to further develop their digital channel. One example of this is the choice of Sitoo's new POS system, which we integrated with both Adobe Commerce and Visma Business together with WH Group. This laid the foundation for us at Youwe to create omnichannel flows between KAVAT's online sales and their physical stores.
The results
Never again NO
And the result? Thanks to our partnership, KAVAT now has a fully integrated e-commerce platform that offers customers a consistent experience, whether they are shopping online, standing in a KAVAT store or ordering through the B2B portal.
With the implementation of Adobe Commerce, all sales channels are now digitally connected, meaning stores no longer have to say no to a sale. Thanks to this digital transformation, KAVAT can continue to grow internationally and promote its brand even more strongly.
Omnichannel Journey
With this set of features, KAVAT now has an eCommerce platform that meets the needs of both consumers and business customers. Shoppers can choose exactly how and where they make purchases, whether it’s ordering online with in-store pickup or returning items directly in the store.
For KAVAT’s B2B customers, we included tailored solutions like bulk ordering, pricing agreements, and real-time inventory updates, making the purchasing process much more straightforward and efficient. These features not only create a consistent shopping experience for consumers but also strengthen KAVAT’s position as a trusted partner for retailers.
Here is an overview of the key features we have delivered for KAVAT's e-commerce platform:
Online ordering and in-store pickup - Customers can place their order online and pick it up at a KAVAT store of their choice.
Online ordering and in-store returns - Returns are made easier with the option to return online orders directly to the store.
Order an out-of-stock item from the online warehouse - Customers can easily order products that are temporarily out of stock.
Reserve an in-store item for in-store check out - Customers can reserve items for in-store checkout later.
Order multiple sizes and colors at once for B2B - Especially for retailers: ordering options for multiple sizes and colors in one transaction.
B2B pricing with price agreements - Specific price agreements per retailer for a personalized offer.
Are you ready for omnichannel experiences?
Curious about the details of this case or exploring omnichannel possibilities? Reach out to our eCommerce specialists—they’re ready to answer your questions!