Bringing together patients, health insurers, healthcare institutions and healthcare professionals, Vivisol needed a portal to further improve its service.
With more than 35 years of experience in the respiratory field, Vivisol has a strong focus on the needs of patients. It provides oxygen therapy, diagnosis and treatment of obstructive sleep apnea and mechanical ventilation.
However, Vivisol was in need of a portal to allow patients to replenish their consumables, such as tubes and masks. The company also needed to coordinate the necessary healthcare professionals, care providers and medical institutions.
Youwe was called in to evaluate the options, plan the project and build an intuitive platform that would deliver an exceptional user experience for both patients and practitioners.
This portal takes a holistic approach, delivering great outcomes for all Vivisol’s stakeholders.
With a comprehensive array of audiences, Vivisol needed to create a network of valuable connections that would bring together customers, employees, partners and third parties. Youwe began by focusing on the workflow, taking into consideration all elements of the journey.
Vivisol’s new patient portal is a highly personalized way to help the business connect with all its audiences, giving everybody total visibility. It makes everyone’s work easier and more efficient.
Instead of having to deal with every customer personally and separately, each individual is provided with a personalized view of the portal that contains all the necessary information. The portal functions as a single source of truth, ensuring all information is accurate, timely and always up to date. It keeps brand consistency at the highest level, while also functioning as an outstanding and informative engagement channel for all audiences.
This highly personalized and multi-layered environment enables the company to offer a best-in-class service and a bespoke journey, matched to the needs of every user.
What’s more, the time-consuming complex logistics and worries of incorrect inventory data input, are now all a thing of the past.
Plus, Youwe ensured that the new portal integrates with Vivisol’s wider European IT infrastructure, including SAP S4/HANA and SalesForce Service Cloud. This streamlines the workflow and ensures the portal will remain an effective communication platform for many years to come.